Press release
Fast growing tour operator Travelscope turns to ntl:Telewest
Business
- Voice and data services chosen for new purpose-built Gloucester
headquarters of leading specialist tour operator
- 10 Mbps managed data services designed to ensure full
resiliency, sustaining communications at all times
- Business continuity solution sets new standard for
communications systems in the travel sector.
13th July 2006. ntl:Telewest Business, supplier of
communications services to the public and private sectors, today
announced a contract with Travelscope through which the
Gloucester-based company has developed one of the most resilient
communications systems in the British travel sector, able to
sustain operations uninterrupted through virtually any
eventuality.
Travelscope has grown rapidly, with turnover up 46% on the last
three years, by providing specialist travel packages through reader
offer promotions and workplace incentives. Having previously been
based across multiple sites, it relocated to a new purpose-built
£6m headquarters on Gloucester Business Park earlier this year.
This created the opportunity to develop a ‘bulletproof’
communications infrastructure that enables core business processes
to continue unaffected, no matter what type of fault may strike,
and will scale to enable Travelscope to undertake further business
expansion.
ntl:Telewest Business has been chosen to provide a 10 Mbps
(megabits per second) Ethernet service to Travelscope’s
headquarters and a secondary site in Bristol, as part of a highly
planned high-speed communications infrastructure that provides
fully integrated voice over IP and data connectivity between the
sites. The services have been engineered so that the loss of any
connection to the building would have negligible impact on the
communications services provided to any of the company’s 200
personnel. ntl:Telewest Business also provides fully resilient
inbound and outbound voice services, thus helping to ensure the
call centre has connectivity at all times.
Travelscope needs to enable its personnel to communicate with
customers, manage booking and holiday itineraries, liaise with
suppliers and engage in marketing activities throughout each
working day. Moreover, its communications services need to be able
to withstand periods of peak or exceptional demand, such as during
busy holiday bookings periods and when major incidents abroad
increase the level of inbound enquiries.
“By working with ntl:Telewest Business we have created what we
regard as a bulletproof business continuity environment, in which
our communications systems can be maintained uninterrupted no
matter what problems may occur elsewhere.“, said Phil Dunkley, Head
of Information and Building Services for Travelscope. “The level of
detailed planning and testing that went into these systems for our
new headquarters sets new standards for our area of the travel
sector. The ability to keep operating and maintain communication
with our customers is paramount, and we can now ensure that this is
always the case right across the organisation.”
“Travelscope’s success has been driven by its focus on
delivering precisely what customers want and like every business in
the travel sector, communications systems are at the heart of
operations.”, said John Cunningham, Director of Business Markets,
ntl:Telewest Business. “Our advanced services are helping to
provide an extremely high level of resiliency and that gives the
company total confidence in the strength of its communications
systems. Travelscope’s decision to choose ntl:Telewest Business as
its primary communications supplier demonstrates the strength of
our network, the sophistication of our services and our commitment
to delivering business continuity solutions to precise
specifications.”
About ntl:Telewest Business
ntl:Telewest Business, part of the UK’s second
largest fixed-line telecommunications company, is a leading
communications provider to businesses, public sector organisations
and service providers in the UK. It delivers a complete portfolio
of voice, data and internet solutions nation-wide.
ntl:Telewest Business sales and support
teams are located across the UK, in close proximity to our
customers, as part of a commitment to deliver superior customer
service.
ntl:Telewest Business delivers services over
the Group’s £13bn investment in its state-of-the-art
infrastructure giving business customers access to the largest
alternative network in the UK.
ntl:Telewest Business is trusted to provide
critical communications to high profile customers
including: Heathrow's Terminal 5, Birmingham City Council
and Cambridgeshire County Council.
For further information go to http://www.ntltelewestbusiness.co.uk/
ntl:Telewest Business press contacts: