Press release
beCogent calls on ntl:Telewest Business to support rapid
growth
- Scalable communication infrastructure is key driver for new
business success
24th April 2006 - beCogent, the outsourced contact centre
solution provider, has selected ntl:Telewest Business to support
its fast growing communications requirements.
BeCogent employs 1,600 people at its operations in Airdrie and
Erskine and gained a third Scottish centre on 1 March when it took
over customer enquiries from National Australia Group's (NAG)
subsidiaries Clydesdale Bank and Yorkshire Bank.
A scalable communications infrastructure is critical to beCogent’s
fast growth, enabling the company to secure new contracts with very
little capital investment, as the infrastructure is already in
place. beCogent handles inbound and outbound customer
communications for a variety of blue-chip companies including J D
Williams and John Lewis Direct. It was named Scotland’s second
fastest growing company in 2005 by Deloitte & Touche, posting
sales growth of more than 2,000% over the last five years.
ntl:Telewest Business has provided an IPVPN (IP Virtual Private
Network) for voice and data traffic between beCogent’s headquarters
in Airdrie and its second site in Erskine. Both sites are connected
to the ntl:Telewest Business network by dedicated lines that have
the potential to be scaled up to a bandwidth of 100 Megabytes per
second. ntl:Telewest Business also provides more than 1,200 voice
channels for both inbound and outbound communication.
“ntl:Telewest Business has been instrumental in enabling beCogent
to scale its operations and support business development.” said
Charles Breslin, Managing Director, beCogent. “Contact centres are
one of the most demanding communications applications. To be
selected by one of the UK’s leading contact centres for such a
critical role is testament to our service levels and our ability to
support fast growth businesses with demanding communications
requirements.” said Stephen Beynon, MD, ntl:Telewest Business
ntl:Telewest Business
ntl:Telewest Business, part of the UK’s second largest
fixed-line telecommunications company, is a leading communications
provider to businesses, public sector organisations and service
providers in the UK. It delivers a complete portfolio of voice,
data and internet solutions nation-wide.
ntl:Telewest Business sales and support
teams are located across the UK, in close proximity to our
customers, as part of a commitment to deliver superior customer
service.
ntl:Telewest Business delivers services over
the Group’s £13bn investment in its state-of-the-art
infrastructure giving business customers access to the largest
alternative network in the UK.
ntl:Telewest Business is trusted to provide
critical communications to high profile customers
including: Heathrow's Terminal 5, Birmingham City Council
and Cambridgeshire County Council.
ntl:Telewest Business press contacts: