Islington Council launches Arsenal FC match information line
with ntl:Telewest Business
- New recorded helpline provides residents with matchday
parking and transport information
- Delivers fast, effective communication for Islington
Council
ntl:Telewest Business, the supplier of
communications services to the public and private sectors, today
announced that it has been selected by Islington Council to power a
new match day information line for local residents living around
Arsenal FC’s Emirates Stadium. The recorded helpline was launched
to make it easier for local people to get information on parking
and road closures. It delivers 24 hour a day information on
parking, road closures and public transport changes on match and
event days at the stadium.
Opened in July 2006, the Emirates Stadium has
a capacity of 60,000, leading to a major influx of visitors to an
already-busy residential area for Arsenal home matches,
international friendlies and occasional concerts. Islington Council
has been working closely in partnership with Arsenal FC to ensure
local residents have up to date, easy access to information on
events. As well as the helpline, accessible by dialling 0844 931
2211, the council and club already provide information in
newsletters, emails and on their websites.
The recorded information line is based on
ntl:Telewest Business’ SRS (Special Rate Services) Advanced
Solutions technology. Requiring no capital outlay or long set up
phases, SRS Advanced Solutions’ are designed to give full and real
time control to organisations when managing incoming voice traffic.
By using a unique web interface, Islington Council can access the
system and update information quickly and easily – for example it
can be changed rapidly to cope if match days or kick off times are
moved at short notice.
Councillor Terry Stacy, Islington Council’s Deputy Leader and
Executive Member for Arsenal, said: “The launch of our dedicated
helpline provides another fast and effective way for local
residents to access vital information on transport and parking. It
shows our commitment to delivering the highest standards of service
to our citizens by listening to their needs.”
ntl:Telewest Business has a long track record
of working with the council. This solution has enabled the council
to meet its requirements of deploying a low touch solution that
could be automated to handle vast amounts of messages to produce an
up to date information helpline to callers.
Andrew Beckhaus, Head of Business Markets
ntl:Telewest Business, London commented: “This innovative project
demonstrates the vital importance of communications in delivering
the highest levels of service in the public sector. As citizens
rightly demand access to up-to-date information, 24 hours a day, an
increasing number of public sector bodies are turning to helplines
that can meet their needs efficiently while delivering new
services. With its new match day information line Islington Council
is onto a winner for its residents.”
About ntl:Telewest
Business
ntl:Telewest Business has the most technically
advanced of the UK’s two national networks. Its vast nation-wide
Next Generation Network provides businesses, public sector
organisations and service providers across the UK with a complete
portfolio of advanced data, internet and voice services. The
£13billion network is flexible, scaleable and is already built out
to more than 38,000 street cabinets across the UK.
As part of a commitment to deliver superior
customer service, ntl:Telewest Business sales and support teams are
located in close proximity to its customers in over 40 centres
across the UK.
ntl:Telewest Business is trusted to provide
critical communications to high profile customers
including: Birmingham City Council, Yorkshire Water and
EasyJet.
To subscribe to our press releases please
visit: www.ntltelewestbusiness.co.uk/feeds
For further information go to http://www.ntltelewestbusiness.co.uk/
Chris Measures
Rainier PR
T: 020 7494 6583
E: cmeasures@rainierpr.co.uk
Louise
O’Brien
ntl:Telewest
Business
T: 01256
752769
E:mailto:louise.obrien@virginmedia.co.uk